Privacy Policy
Last updated: June 2026
At MintMade, we take your privacy seriously. We make handmade display stands for trading cards, and to do that well we need to collect a small amount of personal information from you. This policy explains what we collect, why we collect it, how we look after it, and the choices you have.
MintMade Co (ABN 79 971 503 477) is an Australian sole trader based in Melbourne, Australia. While small businesses are not always bound by the Privacy Act 1988 (Cth), we have chosen to follow the Australian Privacy Principles (APPs) as best practice, because your trust matters to us.
What personal information we collect
We only collect what we need to process your order and support you as a customer. This typically includes:
- Your name
- Your email address
- Your shipping address
- Your billing address
- Your order history (what you bought and when)
- Any messages you send us through our contact form
We do not collect or store your full payment card numbers. Card details are entered directly with our third-party payment provider and are handled securely by them. We never see or keep your full card number.
Why and how we collect it
We collect this information so that we can:
- Process and fulfil your order
- Make and dispatch your handmade stands
- Arrange delivery through a courier
- Send you order updates and respond to your questions
- Handle any returns, refunds, or warranty claims
- Keep proper business records as required by law
We collect information directly from you when you place an order or contact us. We do not buy or collect personal information from third parties.
Who we share it with
We never sell your personal information. We only share it with the service providers we rely on to run the store, and only to the extent they need it to do their job:
- Couriers and delivery services — to deliver your order (name and shipping address)
- Our payment provider — to process your payment securely
- Our website hosting and platform provider — to operate the store and store order records
These providers are required to handle your information securely and only use it for the services they provide to us. We may also disclose information if we are required to do so by law.
How we store and secure your information
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Your information is stored within the systems of our website platform and service providers, which use industry-standard security measures such as encryption and access controls.
We keep your information only for as long as we need it to fulfil your order, meet our legal and tax record-keeping obligations, and handle any warranty or return matters. When we no longer need it, we take reasonable steps to delete or de-identify it.
Cookies and analytics
Our website may use cookies and basic analytics tools to help the store function and to understand how visitors use the site (for example, which pages are popular). This information is generally aggregated and does not identify you personally. You can adjust your browser settings to refuse cookies, though some parts of the site may not work as well if you do.
Accessing and correcting your information
You have the right to ask us what personal information we hold about you and to request that we correct it if it is inaccurate or out of date. To make a request, please get in touch through our contact form and we will respond within a reasonable time.
How to contact us about privacy
If you have any questions about this policy, or a concern about how we have handled your personal information, please reach out through our contact form. We will do our best to resolve any concern quickly and fairly.
This Privacy Policy may be updated from time to time. The date of the most recent update is shown at the top of this page. Please check back periodically for any changes.